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Service measurement
Our division offers unrivalled capabilities serving organisations whose data needs are unusually large or complex. We create custom data acquisition and validation platforms to deliver critical business intelligence that informs our clients’ strategy.
When precision is key
When data reliability is critical Service Measurement can help. We are experts at providing authoritative, timely data for some of Europe’s largest organisations. For example, every month we collect 100,000 prices that are used in calculating the United Kingdom’s Consumer Prices Index, an extremely important economic indicator. These prices are recorded in towns and cities across the country over a three day fieldwork window, validated and delivered within 12 hours. They are then back-checked by government auditors.
The scale to succeed
Large scale operational capabilities are at the heart of what we offer. In our work assessing Quality of Service with Royal Mail we make in excess of 10 million individual measurements annually. Test items are sent from each postcode sector in the UK.
Truly tailored
Complex requirements create process challenges that are often unsuited to ‘one-size-fits-all’ approaches. One of our clients, Transport for London, requires detailed and regular data on transport patterns to contribute to their demand monitoring and forecasting models. Service Measurement created bespoke systems to support the collection, validation and reporting of this data.
[Service Measurement] has always provided timely and constructive advice on all enquiries that we have had. We have therefore been very happy with the service received. Darren Morgan, Office for National Statistics
Expert Profile
Steve Mitchell
Steve is the Managing Director of the Service Measurement division. He has almost 25 years experience in the industry, almost all of which has been spent working on large scale, long term tracking programmes, and has worked both client and agency side.
Useful Contact
- Fergus Clarke
- TNS Research International
- 6 More London Place
- London
- SE1 2QY
- +44 20 7656 5385